Mateo, built for Pepe and Alan

Pepe and Alan are with clients. Mateo has the phone.

Clients say Pepe and Alan never rushed them and worked around their schedules. Mateo keeps that going while they're showing a home, at a closing or asleep. He answers on the first ring in English or Spanish, explains the next step and why it matters, holds the showing or books the consult, logs other agents' requests, follows Colorado's disclosure and fair housing rules, and has a brief on both phones by 7:00 AM.

Watch a Tuesday-night call Talk to Mateo yourself

Mateo's board, this visit

On duty

0
Showings booked: 0
Buyers and sellers captured: 0
Texts and emails: 0
Brief items

Play a scenario below and watch this fill up.

Same moment, two ways

Six moments in a busy team's week.

Pick one. On the left, the way most agents' phones work today. On the right, Mateo. Watch what's still on Pepe and Alan's plate when each one ends.

Valeria, a first-time buyer, and her mother. Valeria and her husband both work days, so she calls after dinner. Nobody in the family has bought a home before, and her mother, who is helping them, is more comfortable in Spanish.

How most agents answer today

Cell phone, voicemail, texting back between showings

On a call

Mateo

AI concierge, working in their calendar, CRM and texts

On a call

People, phone numbers, times and conversations are invented. The Northglenn short sale, the Firestone model home and the Lincoln Park and Baker listings are illustrations, not real properties.

Talk to him yourself

Pick a role. Call Mateo. Watch the work happen.

Call Mateo as Valeria

Uses your microphone. Speak English or Spanish. Interrupt him any time.

Conversation

Start a call and the transcript appears here. Mateo opens with a short greeting, then it's your turn.

What Mateo did

Showings, consults, texts and notes for Pepe and Alan land here the moment Mateo makes them.

Mateo works on a sample back office here, with invented people. Nothing touches Pepe and Alan's real clients, calendars or listings. English or Spanish, whichever you like.

7:00 AM, every day

Everything from overnight, before the first coffee.

What came in, tagged for Pepe or for Alan, the decisions only you can make, and the follow-ups Mateo is already running. Try the buttons.

Mateo at Pepe Aragon & Alan Casavantes

to Pepe and Alan · 7:00 AM

Monday, October 12

Good morning, Pepe and Alan.

A full weekend, all handled. One decision for each of you before 10 AM. Everything else is moving.

Needs you

Alan: introduce the Doyles to a licensed lender today?

The Firestone builder will help with closing costs if they use its lender, and the offer ends Friday. Owen and Amara want an independent comparison before they sign anything.

Mateo recommends a group text with a licensed lender today, so they can compare both offers by Wednesday evening.

Pepe: book photos for the Baker listing on Thursday?

The sellers finished painting this weekend and said Thursday works. Nico, the photographer, has 10:00 AM open.

Mateo recommends Thursday at 10 so the listing can go live next week.

Overnight

9:15 AM SatFor Alan: Ximena Robles (bought in Thornton, 2023) sent her coworker Iván, a first-time buyer. Call held Tuesday 6:30 PM, after his workday.
11:40 AM SatFor Alan: Owen and Amara Doyle held off signing in at a Firestone model home so you could register them. They want a licensed lender to compare the builder's closing-cost offer.
6:05 PM SatFor Pepe: Cottonwood Row Realty showed the Lincoln Park listing. Feedback: loved the brick and the porch, asked about parking. Mateo shared nothing about the sellers.
7:30 PM SunFor Pepe (in Spanish): Ernesto Villanueva asked whether the empty lot he owns behind his Lincoln Park home could be sold on its own. Mateo didn't guess; it's yours for Saturday's consult.
7:45 PM SunFor Alan: Derek Lund, a first-time buyer, asked about the Northglenn short sale (example listing). Mateo explained that the seller's lender must approve and promised nothing on price or timing. Showing held Saturday 11:00 AM, tentative.

Calls and chats this weekend

Of those, in Spanish

Showings and visits held

Follow-ups Mateo is running

On your calendar

9:30 AMPepe: closing, Lincoln Park
12:00 PMPepe: seller consult, Art District on Santa Fe
6:30 PMAlan: call Derek Lund about how short sales work
7:30 PMAlan: first-time buyer consult, video, in Spanish

Mateo is handling

Asking two showing agents for feedback on the Lincoln Park listing
Reminding Derek on Friday that Saturday's showing is still tentative
Drafting Alan's thank-you to Ximena for her second referral
Sending Ernesto a reminder in Spanish for Saturday's consult

Memory

He remembers the whole relationship.

Not a contact card. The move-in date, the basement she wants to finish, the coworker she sent over, and that she only texts after work. Across phone, text and the website, for years.

What Mateo knows about Ximena

Bought her first home, a new build in Thornton, June 2023
Texts only, weekdays after 5 PM
Wants to finish the basement someday
Two referrals sent to Alan
Saturday mornings work best for anything in person

Nobody typed this into a profile. Mateo picked it up over three years of calls, texts and chats, and it's there the moment Ximena's number lights up.

Three years, one thread

Jun 2023Phone
Closed on her first home, a new build in Thornton, with Alan. Mateo noted the move-in date and that Ximena prefers texts after work.
Jun 2024Text
Home anniversary note. Ximena mentioned wanting to finish the basement someday.
Mar 2025Text
Referred her cousin, who bought a townhome in Northglenn. Mateo logged the referral and reminded Alan to say thank you.
Oct 2026Text
Her coworker Iván wants to buy his first home. Mateo captured the referral and held a Tuesday-evening call with Alan.

Side by side

Your phone is free. Missed moments aren't.

A cell phone and voicemail are reliable and personal, and they cost nothing. The gap is time: the hours between the call and the callback, while buyers keep shopping, other agents keep calling, and clients who work days can only talk at night.

Answers every call, evenings and weekends included
How most agents answer today
When the agent is free; voicemail otherwise
Mateo
First ring, every time
Answers in Spanish and English
How most agents answer today
If the agent who picks up speaks both
Mateo
Either one, switching mid-call when the caller does
Sounds like Pepe and Alan's business
How most agents answer today
It's the agent
Mateo
Their greeting, their answers, their rules
Sends each call to the right person
How most agents answer today
Whoever the caller happened to dial
Mateo
Buyers and new builds to Alan; sellers, Lincoln Park and land to Pepe
Recognizes past clients by number
How most agents answer today
If they're saved in the phone
Mateo
The whole history, every channel
Walks a first-time buyer through the next step
How most agents answer today
On the callback
Mateo
Then and there, in plain words, and why it matters
Sends the brokerage disclosure
How most agents answer today
When the agent gets to it
Mateo
Before anything confidential, logged
Holds private showings and books consults
How most agents answer today
After phone tag
Mateo
On the right calendar; Pepe or Alan confirms
Explains short sales and builder incentives
How most agents answer today
On the callback
Mateo
In general terms; no rates, no promises
Handles other agents' showing requests
How most agents answer today
ShowingTime or Supra One
Mateo
Logs it, routes to ShowingTime, alerts the team
Keeps sellers' information confidential
How most agents answer today
The agent's judgment
Mateo
Never shares it, on any channel
Stays inside fair housing rules
How most agents answer today
The agent's training
Mateo
Same answer for everyone, in both languages
Answers website visitors at night
How most agents answer today
Contact form, next day
Mateo
Live chat, books on the spot
Morning brief of everything overnight
How most agents answer today
Listen to voicemails
Mateo
Every day at 7:00 AM, tagged for Pepe or Alan
Costs
How most agents answer today
Free
Mateo
A monthly plan

The job	How most agents answer today	Mateo
Answers every call, evenings and weekends included	When the agent is free; voicemail otherwise	First ring, every time
Answers in Spanish and English	If the agent who picks up speaks both	Either one, switching mid-call when the caller does
Sounds like Pepe and Alan's business	It's the agent	Their greeting, their answers, their rules
Sends each call to the right person	Whoever the caller happened to dial	Buyers and new builds to Alan; sellers, Lincoln Park and land to Pepe
Recognizes past clients by number	If they're saved in the phone	The whole history, every channel
Walks a first-time buyer through the next step	On the callback	Then and there, in plain words, and why it matters
Sends the brokerage disclosure	When the agent gets to it	Before anything confidential, logged
Holds private showings and books consults	After phone tag	On the right calendar; Pepe or Alan confirms
Explains short sales and builder incentives	On the callback	In general terms; no rates, no promises
Handles other agents' showing requests	ShowingTime or Supra One	Logs it, routes to ShowingTime, alerts the team
Keeps sellers' information confidential	The agent's judgment	Never shares it, on any channel
Stays inside fair housing rules	The agent's training	Same answer for everyone, in both languages
Answers website visitors at night	Contact form, next day	Live chat, books on the spot
Morning brief of everything overnight	Listen to voicemails	Every day at 7:00 AM, tagged for Pepe or Alan
Costs	Free	A monthly plan

The left column describes how most agents answer today: their own cell phones, voicemail and texts, with showing requests from other agents often coming through a showing service. It isn't a claim about how Pepe and Alan handle any particular call. The right column describes what Mateo is built to do in this demo.

Turning him on

Your numbers stay. Your way of working stays. The to-do list shrinks.

Teach

We load Pepe and Alan's listings, both calendars, showing rules, partners and who handles what: buyers and new construction to Alan; sellers, Lincoln Park and land to Pepe. They teach Mateo anything else in the Studio, in their own words.

Shadow

Keep your numbers. Calls forward to Mateo only when you don't pick up, and you read every conversation and every action he takes.

Hand off

When you trust him, he takes evenings, weekends and the calls that come in during showings. You both get the 7:00 AM brief, and the work that used to wait is already done.

Built for Pepe and Alan by ATERNA AI.

We build AI concierges and websites for agents who run on referrals. Fifteen minutes is enough to see whether Mateo fits.

Set up 15 minutes